Refund policy

Returns & Refunds

We want you to be happy with your Loam Co. kit. If something is not right, you can return or exchange it within 30 days of delivery.

This 30-day window is offered on top of your legal right to cancel within 14 days of receiving your order under the UK Consumer Contracts Regulations. It simply gives you more time.

What we accept

Unworn, unwashed items with original tags attached
Items in original packaging (or equivalent)
Wrong size or colour received
Faulty or defective items (any time within warranty)

We cannot accept worn, washed, or tagless items unless they are faulty.

How to return

Email hello@loamco.co.uk with your order number and reason for return. We will reply within 48 hours with a returns authorisation and address.
Package your item securely and send it back using a tracked service, keeping your proof of postage. Return postage is arranged and paid by you and is non-refundable, unless the item is faulty or not as described. This does not affect your statutory rights.
Once received and inspected, refunds are processed within 5 working days to your original payment method.

Exchanges
Want a different size or colour? Email us before returning and we will hold stock for you. The replacement is sent out with free standard delivery.

Faulty items
If your item is faulty or has a manufacturing defect, we will cover return postage and either replace or refund it, your choice. Email hello@loamco.co.uk with photos of the defect and your order number.

Damaged in transit
If your order arrives damaged, please contact us within 48 hours where possible and include photographs so we can resolve it quickly. This does not affect your statutory rights.

International returns
The same policy applies to international orders. Return postage for change-of-mind returns is paid by you; we cover it for faulty or not-as-described items. Any import duties or taxes originally paid are non-refundable by us.

Crash Replacement Scheme
Separate from returns: if you crash and damage eligible Loam Co. clothing, submit a claim with a photo and your order number within 60 days of the crash. If approved, you get 40% off a replacement of the same item.